FAQs

The followings are the most frequently asked questions that we want you to read before placing any orders. If you do not find answers to your queries, please call us at (778) 938 – 4122.

Odpovede na najčastejšie otázky nájdete tu. Odporúčame ich prečítať pred zadaním objednávky. Ak ich nenájdete tu tak Vám radi pomôžeme na čísle (778) 938 – 4122.

Lower Mainland, BC Delivery:

Yes, we offer free curbside delivery for orders above $50.00 in Lower Mainland, BC. All orders must be submitted before 12:00 noon on Friday. Please check for the delivery schedule in your area below.

Delivery Area Delivery Day Delivery Time Minimum Purchase
Vancouver/ North Van / East Van Saturday Before 2:00 PM $50.00
Burnaby/Newwest/Delta Saturday Before 2:00 PM $50.00
Tricities/Pitt/Maple Saturday Before 2:00 PM $50.00
Surrey/Langley Saturday Before 2:00 PM $50.00

Canada Wide Shipping:

Outside Lower Mainland / BC – your order will be shipped via Canada post. Once we receive your order, we will contact you whether you meet the weight threshold. We ship all the order on Saturday. All orders must be received before 12:00 noon on Friday.

If your order is above the weight threshold, we will contact you to adjust the weight. Once we adjust the weight and get your approval, we will ship your order and refund the difference.

Soft drinks are not available for out of Lower Mainland shipping due to weight, size and possible leakage. Please check the shipping details below.

Parcel Size Min Purchase Max Weight Shipping Charge
Small-5kg $1 – $60 5kg $18.49
Medium-5kg $61 – $80 5kg $23.49
Large-5kg $81 – $150 5kg $29.99
Small-10kg $151 – $300 10kg $49.88
Medium-10kg $301 – $400 10kg $65.00
X-Large $401 – $600 20kg $85.00

Check below to see the sample of 5kg package.

Yes, we have various pick up locations throughout Greater Vancouver Area. For pick up locations please call (778) 938 – 4122.

Pickup Areas Pickup Locations
New Westminster 2 locations at Sapperton District
Coquitlam 2 locations at Downtown & Burke Mountain
Surrey 1 location at our warehouse

Yes, if you purchase the whole case of the product. Each product is packaged differently, so please email us at info@domovina.ca if you are planning to make a bulk purchase.

We accept all credit/debit cards, cash, e-transfer & paypal. You can send e-transfer to info@domovina.ca

We offer sales items on the monthly basis at our sales & promotions page. Frequently, there will be various promotions available. If available, you can enter such coupon code on the cart page during the checkout process.

If you are located outside Metro Vancouver area, you will see shipping rate applied to your order. To change it to “local pickup” or “local delivery” options, change the postal code to local Metro Vancouver postal code. You can use our warehouse postal code: V3V 3G7

Click on the “reset password” link on the login page and you will receive an email to reset your password.

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